Refund policy

We want you and your pet to love your order. If something isn't right, here's how we'll help.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or isn't what you ordered, email us at support@ttmittens.com within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund. In most cases you won't need to send the item back. This applies to every order, whatever the price.

Change-of-mind returns

You can request a return within 21 days of delivery for orders over $10. To be eligible, items must be unused and in their original packaging, and you'll need your order number or proof of purchase.

To start a return, email support@ttmittens.com with your order number and the reason for the return. Once your return is approved, we'll email you a return label and instructions. Items sent back without an approved return request can't be accepted.

For change-of-mind returns, the cost of the return label is deducted from your refund.

Non-returnable items

Items marked final sale and gift cards can't be returned.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. Items must be unused and in their original packaging.

Refunds

We'll let you know once your return has been received and processed, and whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days after your return is processed. Your bank or card provider may take a few extra days to post it.

Questions? Email us anytime at support@ttmittens.com.